Updates

While certain venue capacity restrictions have recently been lifted by the Governor, The Smith Center remains dark as we apply the utmost of caution in order to open in a way that is both safe for patrons and financially feasible for our organization. Given that a number of shows have been cancelled or postponed during our extended closure, we have provided the below information about options regarding your ticket purchase. We continue to evaluate developments to prepare for the day when everything aligns for a successful reopening and we can welcome back audiences. 

Last Updated: 11.19.2020 at 1:45 PM

Cancelled Performances: We have automatically credited your Smith Center account and we are offering you the following options*:

• Receive a full refund

• Receive a credit on your Smith Center account for a future purchase.

• Turn this credit into a tax-deductible donation** to the Road to Reopening Fund.

Rescheduled Performances: Please see the below list for the rescheduled performance date. If this new performance date works for you, no action is required at this time and you will automatically retain your same seats for the new performance date. New tickets will be issued to you approximately a month prior to the new performance date. If the new performance date does not work for you, you may use the same options* as a cancelled performance.

Due to our concern for everyone’s health, our call center and box office services remain closed until further notice. For expedited service, please contact us by email at customerservice@thesmithcenter.com as an alternative to phone service with your preferred option. As we work diligently to address changes that affect a high volume of patrons, we appreciate your patience as we try to respond to all requests in as timely a manner as possible.

The Smith Center is a non-profit organization. All donations are tax deductible as provided by law. For information about Member benefits click here.

CANCELLED PERFORMANCES:

RESCHEDULED PERFORMANCES:

We will continue to monitor and respond to guidance by government and health officials. Thank you for your patience and understanding during this time. We look forward to welcoming you back to the theater later as soon as it is safe.

*Performances impacted by COVID-19:

For cancelled performances: Patrons have 30 calendar days after the cancellation announcement to make changes to their purchase. After the 30 day period, changes will be considered final and no refunds will be allowed.

For rescheduled performances: All purchased tickets will be honored for the rescheduled date. Patrons will receive their new tickets via their original delivery method approximately 30 days prior to the rescheduled performance. Patrons can make a change to their purchase up to 90 calendar days prior to the new show date. After the 90 day deadline, changes will be considered final and no refunds will be allowed