Group Terms, Policies And Procedures

The following group terms, policies and procedures are designed to ensure a convenient and efficient booking process for group ticket buyers. It is the responsibility of the group ticket buyer to disseminate the information in these terms to the members of their group.

Group Seat Confirmation: Groups are considered confirmed after the receipt of a signed Group Sales Agreement. Seat assignments will not be final until payment in full is received. Payment in full is required 30 days prior to the show date. If the show date is less than 30 days out, payment in full is required upon booking.

Accepted forms of payment include:  Check, Visa, MasterCard, American Express and Discover. Orders may be placed, and final payments may be made by email, mail or phone.

Credit Card Authorization: If a credit card will be used to pay for tickets, please inform the group sales department. The group sales department will call the Group Representative to process the initial payment over the phone. The credit card will be charged immediately for the amount reflected in the Group Sales Agreement.  The same credit card will automatically be charged the balance on the Balance Due Date on the signed agreement.  It is the expressed responsibility of the Group Representative to notify the Group Sales Department in writing by emailing [email protected] a minimum of 48 business hours prior to the Balance Due Date to verify any adjustments to the reservation by confirming the total number of tickets (minimum of 10) and method of payment.  When the balance has been paid in full, the Group Representative will be emailed the confirmation details. 

Flexible Payment Options: A 25% non-refundable, non-transferable deposit must be submitted within two weeks of signing the Group Sales Agreement to reserve tickets. If a deposit is not paid within this time, tickets may be released. If the minimum number of tickets is not met (normally ten), 100% of the deposit may be applied toward full-priced tickets. Deadlines for deposit and final payment will be indicated on your Group Sales Agreement.

Check Payments: Check payments are considered “paid” upon clearance of the check. Checks should be made payable to The Smith Center and mailed to:

The Smith Center
Attn: Group Sales
361 Symphony Park Ave
Las Vegas NV 89106

Service Fee: A non-refundable $30 service fee will be added to all group orders.

Ticket Distribution: Tickets will only be electronically distributed via the account mobile wallet to the group leader after the order has been paid in full. The group leader may choose to share the e-tickets to certain members of the group. It is the responsibility of the group leader to process the sharing of tickets to their group’s guests.  Each e-ticket must be scanned from the group leader’s account mobile wallet or from the shared ticket recipient. There are no exceptions.

Changing the Order: Additional tickets may be added to an order at a later time; however, the availability and price of each ticket is subject to change. Once the original order has been paid and tickets have been electronically distributed (in the account mobile wallet), any additional ticket requests must be paid in full at the time of order. Groups should reserve only the number of tickets that can be confirmed and paid in full.  Reductions in the number of tickets may be made prior to the final payment due date, if the ticket minimum is met (normally ten tickets).

Cancellation/Refund Policy: All payments, including deposits, are non-refundable and non-transferable. Tickets cannot be exchanged. If the show cancels the performance, the group may choose to be refunded the full amount to the credit card on file for the account, or to keep the funds as a credit on their Smith Center account for future use. Any expenses incurred for transportation, lodging, meals, etc. will be the sole responsibility of the patron.

Best Available Tickets: All group sales are subject to availability as determined by The Smith Center Box Office. Group seating is based on availability and orders will be processed in the order in which they are received. The group leader is responsible for maintaining a list of which seats have been assigned to each member of the group.

Not for Resale: Group tickets may not be resold, transferred or distributed to any ticket broker or any other person or entity for resale. Tickets will be voided if resold.

Group Advertising: Group ticket buyers who wish to advertise their group event may not use The Smith Center logo or artwork without express written consent or approval from The Smith Center marketing department.

Theater Courtesy: No cell phone use, text messaging, photographing, video or audio recording is allowed in any of the theaters. Group members who do not adhere to these rules will be asked to leave without refund.

The Smith Center Promise: By purchasing a ticket, I, and all attendees in my party, acknowledge and agree to the conditions and obligations we as patrons have in maintaining a safe and healthy environment while attending a Smith Center performance. We understand that this includes, but is not limited to, observing and obeying all written signage and instructions or verbal directions and limitations during our visit, and following all other guidance (whether written or verbal) communicated by The Smith Center. We attendees understand these guidelines may change from time to time and at any time. Please note that we will continue to update our guidelines based on updated feedback and mandates from government and medical experts. The most up-to-date policies can be found on The Smith Center’s website on our ticketing policies and FAQs page.