Thank you for your patronage of The Smith Center for the Performing Arts. Please note the terms and conditions for your ticket purchase:

  • All ticket sales are final – there are no refunds, exchanges or retroactive discounts. Ticket exchanges to another performance of the same event are available to Broadway Las Vegas® season ticket holders only and must be made no later than 24 hours in advance.

  • Performances impacted by COVID-19For rescheduled performances: all purchased tickets will be honored for the rescheduled date. Patrons will receive their new tickets via their original delivery method approximately 30 days prior to the rescheduled performance. Patrons can make a change to their purchase up to 90 calendar days prior to the new show date. After the 90-day deadline, changes will be considered final and no refunds will be allowed.  For cancelled performances: patrons have 30 calendar days after the cancellation announcement to make changes to their purchase. After the 30-day period, changes will be considered final and no refunds will be allowed.

  • Please keep in mind that all pricing is subject to change without notice and prices are not guaranteed. Additional fees apply to online, phone and box office sales.

  • Every patron, regardless of age, must have a ticket to enter the theater. No babes in arms. Patrons aged 16 or older may attend the performance without an accompanying adult with their parent’s or guardian’s permission.

  • A ticket is a one-time revocable license to attend an event.

  • We wish to protect our patrons from unfair ticket price gouging. We reserve the right under this agreement to cancel any purchase made by someone in the business of purchasing tickets for the purpose of resale at a higher price.

  • Ticket sales on the premises are through our box office only. All other sales are prohibited. If resold at a price above face value, it may be seized and cancelled without compensation.

  • Service fees apply to lost or stolen tickets.

  • A ticket presented and used for admission cannot be used again.

  • Recording devices, weapons, and outside food or beverages are not permitted in our theaters.

  • Taking photos and/or videos can be dangerous for performers and can violate copyrights. We reserve the right to confiscate any camera devices used in the theaters.

  • If a patron’s conduct endangers or disrupts the performers or other patrons, we reserve the right to remove that patron from the premises. No refund will be made.

  • Tickets purchased with a credit card are subject to credit card approval and billing address verification. Your credit card bank may place a hold on your funds for payment. If declined, it may take 3 to 10 days for your credit card company to release those funds.

  • Some events limit the number of tickets that can be purchased by any one patron. Additional orders to that patron’s credit card or address will be denied or cancelled.

  • Each individual show’s producer or artist determines the seating policy for late patrons. In some instances, if you arrive after the show begins, you may be asked to wait until there is a natural break in the performance before being seated. There may be instances where no late seating is allowed at all.

  • Artists, programs and dates are always subject to change.

  • All ticket purchases require a valid email address. By purchasing a ticket, The Smith Center reserves the right to email you regarding any necessary information regarding your attendance at that performance, such as parking alerts, etc.

Frequently Asked Questions

BOX OFFICE and PATRON SERVICES

As COVID-19 continues to impact our community, we’re committed to doing what’s best for our patrons, artists and employees.

Due to our concern for everyone’s health, we’ve made the decision to temporarily close our call center and box office services until further notice. For ticket purchases, please visit our website at thesmithcenter.com or contact us by email at patronservices@thesmithcenter.com as an alternative to phone service.

We thank you for your understanding and look forward to seeing you here at The Smith Center once again soon.